We are Improving for You!
IMCU is always striving to enhance your experience and provide you with the best possible technology and service. We have some exciting upcoming improvements!
Our mission has always been to better the lives of those we serve - People Helping People.
Special Message from the President and CEO, John Newett:
digital banking Upgrades
We are Upgrading our Technology to Bring You a More Seamless and Secure Digital Banking Experience
New Consumer Benefits:
- Personalized experience tailored to your needs - adjust what you see based on your preference
- Simplified Log In Options - you can pick your preferred option for multi-factor authentication for enhance security and convenience
- Daily Balance Alerts (They are back!)
- Pay Your Loan By Debit Card (Now within Digital Banking)
- Simpler transfer options to any member
- Fast and secure access to your finances
- Set goals and track your progress with ease
- Immediate connection to external accounts
New Business Benefits:
- Organizations of all sizes will enjoy a digital banking experience designed for businesses.
- Customizable dashboard with additional widget options such as "Recent Transactions".
- Enhanced card controls.
- Mobile deposit capability for businesses within the IMCU app (requires enrollment).
- Easily link external accounts, see cash flow projections, and obtain access to common 3rd party applications and financial tools to help you manage your business all in one place.
- Additional anti-fraud tools including enhanced Positive Pay.
- Ability to export files to assist automation of account reconciliation.
What to Prepare:
- To log in in September you will need your account number and current Digital Banking Login ID.
- Stay tuned for when to download our New App.
Timeline:
- September 15 at 12:00pm EST - Digital Banking will be unavailable while we upgrade.
- September 16 - The NEW Digital Banking site and app will be live!
Visa® Debit Cards & credit cards
Debit/Credit Program: Moving from Mastercard® to Visa®
Your Mastercard® Debit Card Has Been Upgraded to a
Visa® Debit Card. Be Sure to Activate your New Card!
We are excited to share some benefits you will enjoy.
NEW BENEFITS:
- Roadside Dispatch: Pay-Per- Use 24-hour Roadside Assistance. Includes: Standard Towing, Tire Changing, Jump Starting, Lockout Service, Fuel Delivery and Standard Winching. For Roadside Assistance, Call 1.800.847.2869
- Auto Rental Collision Damage Waiver: Covers Damage, Theft, Towing.
- Travel Accident: Provides Accidental Death and Dismemberment Coverage.
- Porch Piracy Protection: Reimburses if an eligible item is stolen (Consumer Products Only).
- International Travel use continues.
- Your card number, expiration date and PIN security code.
- You will need to update your card information for recurring payments like utilities, streaming services and other bill that are paid automatically on August 27.
-
August 27 - Activate and use your new Visa® debit card.
- Update payments/bills/mobile wallets/Venmo, etc.. with the new debit card information since you have a new debit card number.
- 2026 - New Visa® Credit Cards will be mailed
FREQUENTLY ASKED QUESTIONS:
We are committed to continuously improving our services to better serve you. Visit this page for updates!
Interactive Teller Machines (ITMs)
Introducing Interactive Teller Machines (ITMs)
ITMs enable members to interact with a live teller, enhancing the drive-thru experience.
ITM Functions:
- Deposits and Withdrawals
- Check Cashing
- Transfers
- Payments
- Non-Member Check Cashing
Benefits:
- Convenient - you don't have to go into the branch to make transactions!
- Extended hours Monday - Friday 8am - 7pm including Saturdays 9am - 1pm
- We are continuing to add ITMs at more branches!
New branches and remodels
We continually strive to enhance our members' experience and open branches in convenient locations near you!
Coming Soon this Winter:
- Spring Mill Rd. Branch
- 17475 Spring Mill Rd. Westfield, IN 46074
- Bottleworks Branch
- 835 N College Ave. Indianapolis, IN 46202
We are committed to continuously improving our services to better serve you. Stay tuned for more updates and detailed information about these exciting changes.